FAQs

When will I receive my order?

We send everything out within 24hrs and you should receive your order within 2 working days. If you have any quesions regarding shipping please conatct us at oi@hoopsandchains.com so we can help.

Do you accept returns?

We accept returns on any unworn jewellery returned within 10 days of purchase.

All returns info is under our shipping and returns section of the website.

What if my order is damaged or faulty?

Please contact us at oi@hoopsandchains.com if your order is damaged or faulty so we can authorise your return. All faulty or damaged product can be returned within 30 days of receiving it.

Can I return earrings?

Due to hygiene reasons we cannot accept the return of earrings unless they are faulty.

Can I cancel my order?

Please email us at oi@hoopsandchains.com as soon as you realise you want to cancel your order and we will do our best to cancel it. Please note this usually has to be a couple of hours after the order was placed.

Can I amend my order?

Unfortunately once your order has been placed it cannot be amended.

Is there a warranty on your jewellery?

All Hoops + Chains jewellery comes with a 30 day warranty from date of purchase. If you're not happy with the quality of your item, please contact us straight away to let us know.

Do you do gift wrapping?

All of our items come packed in our super cute AF bright pink and red eco boxes. Perfect for any gift! (Don't worry, we don't include any invoices or paperwork with orders.)

How can I pay for my order?

We've got you! We accept the following payment methods: Visa, Mastercard, American Express, ApplePay and Paypal. If you want to pay in 30 days, please check out Klarna!

How do I use a promo code?

Please enter your promo code in the promo box at the checkout to apply your discount.

Still have a question? Please contact us at oi@hoopsandchains.com so we can help.